This privacy policy explains how Bali Furniture Wholesale collects and handles the details you send through our quote form or messaging channels — your name, email address and enquiry text. We use that information only to answer your wholesale enquiry, never sell it, and hold it under Indonesia’s Personal Data Protection Law (UU PDP, Law 27/2022).
Bali Furniture Wholesale (balifurniturewholesale.com) is part of Juara Holding Group — an Indonesian group operating from Bali across Indonesia since 2015. Enquiries submitted through this website are received and worked by the Juara Holding Group desk, which handles quotes and buyer communication. This page tells you what we collect, why, how long we keep it, and the choices you have. It applies to visitors worldwide, including buyers in the EU, the UK, Australia and North America.
Who is responsible for your data?
The publisher and data controller for this website is Juara Holding Group, operating the Bali Furniture Wholesale brand. Day-to-day enquiry handling — reading your message, preparing a quote, replying by email or WhatsApp — is carried out by the Juara Holding Group desk on our behalf. If you have any question about your personal data, use the contact routes at the end of this page.
What information do we collect?
We collect only what you choose to give us, plus a small amount of standard technical data that most websites log. We do not ask for identity documents, payment card numbers, or bank details through this site.
The quote form fields map to the following data:
| Form field | What it captures | Why we need it |
|---|---|---|
| Name (csh_name) | Your name or contact person | To address you correctly in our reply |
| Email (csh_email) | Your email address | To send a quotation and follow up |
| Destination (csh_dest) | Target market or port | To estimate freight and document needs |
| Cargo (csh_cargo) | Container size or item scope | To scope the mixed-container quote |
| Message (csh_msg) | Your enquiry and spec details | To understand what you want to source |
| Form ID (csh_qf) | A hidden reference tag | To route the enquiry internally |
If you contact us by WhatsApp or reply to an email, we also keep that conversation so we can serve your enquiry. Technical data we may log includes your IP address, browser type, and the pages you viewed — collected by our server and analytics to keep the site secure and working.
Why do we process your data (legal basis)?
Under UU PDP and, for EU/UK visitors, the GDPR, we process your data on these grounds:
- Your request and consent. When you submit the form or message us, you ask us to reply. That is the basis for using your contact details.
- Legitimate interest. Keeping the site secure, preventing abuse, and understanding traffic in aggregate.
- Legal obligation. Retaining certain business correspondence where Indonesian law requires it.
We do not use your enquiry data for automated decision-making or profiling, and we do not sell or rent it to third parties.
How do we use cookies?
Cookies are small files stored by your browser. We use them sparingly:
- Essential cookies keep the site functioning and the form working. These cannot be switched off.
- Analytics cookies help us count visits and see which pages are read, in aggregate. Where required, these load only after you accept them.
You can block or delete cookies in your browser settings. Blocking essential cookies may stop the quote form from working. We do not use cookies to build advertising profiles of you.
Who can see your data?
Your enquiry is visible to the Juara Holding Group desk staff who prepare your quote and to Juara Holding Group as publisher. We may also share limited data with:
- Service providers that host the website, send email, or provide messaging (for example, WhatsApp) — only so the service functions.
- Authorities or advisers where we are legally required to disclose, or to protect our rights.
Any provider that handles data for us is expected to keep it confidential and use it only for the agreed purpose. Because our infrastructure and messaging tools may operate outside Indonesia, your data can be processed across borders; we take reasonable steps so it stays protected to a standard consistent with UU PDP.
How long do we keep your information?
We keep data only as long as it serves the purpose you gave it for, or as the law requires.
| Data type | Typical retention |
|---|---|
| Quote enquiries that do not proceed | Up to 24 months, then deleted or anonymised |
| Active buyer correspondence | For the duration of the working relationship |
| Website server and analytics logs | Short rolling periods for security and reporting |
These periods are current as of 2026 and may change as our systems or legal duties evolve.
What rights do you have?
UU PDP gives data subjects in Indonesia clear rights, and the GDPR gives comparable rights to visitors in the EU and UK. In practice, you can ask us to:
- Access the personal data we hold about you.
- Correct data that is wrong or out of date.
- Delete your data where there is no ongoing need to keep it.
- Withdraw consent or object to us contacting you further.
- Restrict or receive a copy of the data you gave us.
To exercise any right, contact us using the details below. We will respond within a reasonable time and may ask you to confirm your identity first. If you believe we have mishandled your data, you may raise it with the relevant supervisory authority in your country.
How is your data kept secure?
We apply reasonable technical and organisational measures — access controls, encrypted connections, and limiting who can read enquiries — to protect your data against loss or unauthorised access. No online system is perfectly secure, so we cannot guarantee absolute security, but we work to reduce risk and to act quickly if a problem arises.
What about quotes, bookings and liability?
Bali Furniture Wholesale is a sourcing and export-coordination brand operated by the Juara Holding Group desk. Any prices shown on this site are indicative examples only; your real quote comes from your item list and specification and is subject to change. We prepare export and timber-legality documents (such as SVLK/V-Legal records) but do not guarantee a specific customs, import-duty, EUDR, or durability outcome, as those depend on authorities and factors outside our control. Submitting an enquiry creates no binding contract until terms are agreed in writing.
How do you contact us?
For any privacy question, or to access, correct or delete your data, reach the Juara Holding Group desk:
- WhatsApp: +62 811-3941-4563
- Email: bd@juaraholding.com
When does this policy change?
We may update this policy to reflect changes in our practices or the law. The current version is maintained as of 2026. When we make a material change, we will post the revised policy on this page. Please review it from time to time so you stay informed about how we handle your data.